support workers,
- to have a minimum of one year’s experience of care
- to be legally entitled to work in the UK
- be willing to undertake a CRB/DBS record check
- complete our induction training programme
- A QCF Level 2 in Care (or equivalent) is preferred but not essential
- Being a UK driving licence holder is an advantage.
- good social and communication skills
- Enthusiastic, caring, friendly, trustworthy individuals who are compassionate and reliable
- Flexibility - your hours could include days, evenings, weekends and bank holidays
Health Care Assistant (HCA)
The aim of health care assistant is to facilitate our clients to remain as independent as possible within their own home and social environment providing support in a professional, timely, flexible, discreet and caring manner whilst respecting the clients’ dignity, privacy, property and confidentiality and support the client to achieve a good quality of life ensuring their personal preferences are respected at all times.
All our clients are individuals who will have received a comprehensive, detailed and person-centred holistic assessment of their needs prior to us commencing provision of care and support. This assessment information will form the basis of the individuals Care Plan. The role of the Health care assistant Worker is to assist each individual client to fulfil activities of daily living, meet their client’s care and support needs as detailed in the care plan and ensuring at all times that their privacy, dignity and independence are maintained. The role may include assisting with our client’s personal care requirements as well as ensuring that social welfare needs are met. This may also include assistance with medications, day to day household tasks such as shopping, meal planning and preparation, attending to laundry and ensuring that the client’s home is clean and tidy at all times.- To assist the client to fulfil activities of daily living such as working, leisure and education.
- To support and assist the client in maintaining a high standard of cleanliness and personal hygiene at all times in a respectful and dignified manner. This may include assisting with bathing, washing, shaving, oral care, toileting (including management of catheters).
- Assist with mobility requirements including moving & handling transfers, pushing wheelchairs, use of specialist equipment as directed.
- To assist the client with arrangements for social outings such as places of worship, regular clubs, visiting family, friends.
- To assist clients with financial matters including shopping, pension collection, payment of bills on behalf of the client.
- Assist with preparation of nutritious meals and refreshments in accordance with the client’s preferences and dietary requirements.
- To ensure the client’s home is maintained and day to day household chores such as cleaning, laundry, hovering, dusting etc. are done regularly in accordance with the Care Plan as agreed with the client.
- To inform the Registered Manager/Line Manager immediately of any emergency situations, or noticeable changes in the clients behaviour or care requirements so that appropriate action can be taken to address changing care needs (including the updating of paperwork in the home)
- To maintain a professional working relationship and work supportively and pro-actively with other health care professionals involved in the clients care and wellbeing such as GP’s, nurses, physiotherapists, OT’s etc.
- Maintain awareness of your role and responsibility in relation to providing assistance, guidance and support to the client and allowing them to remain as independent as possible.
- To inform the Registered Manager if there is any suspicion of abuse from anyone towards the client.
Team leaders
Care co-ordinators
The aim of the position is to maintain continuity of care and support to all service users and to ensure efficiency and reliability of all visits to service users by suitably trained and experienced care workers.
Involvement and Information
- To be aware of the Company, including the structure of the organisation.
- To know how, and where to access Company policies and procedures and relevant documentation.
- To process any new business referrals, making visit appointments for the Registered Manager/Field Care Supervisor and sending out relevant information to privately funded service user enquiries.
- To positively promote the service user’s right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
- To be aware of local and national services and sources of support so that information can be provided to service users upon request.
- To ensure that care workers receive their weekly rotas and service users their visit schedule in a timely manner, prior to following weeks start date.
Personalised Care, Treatment and Support
- To communicate effectively with service users, carers and other professionals.
- To ensure that service user, personnel and electronic files are kept up to date. This includes, but is not limited to; inputting all new care and support plan documentation and maintaining accurate records of communication and visit.
- To alert the Registered Manager to any changes to agreed service user care and support plans, as informed by the commissioner, service user or care workers.
- To ensure that all holiday/sickness and emergency calls are documented and reassigned within a timely manner and that all parties are kept informed and regularly updated.
- To undertake any care worker duties as required by the Registered Manager.
- To inform care workers and service users of any planned or unplanned changes to their visits in a timely mannerat all times.
- Carry out duties in line with safe working practices, ensuring adherence to Health and safety standards e.g. safe manual handling practices at all times.
Safeguarding and Safety
- To understand the arrangements for ensuring that service users are safeguarded against the risk of abuse
- To ensure that care workers are not assigned any work until all statutory recruitment checks have been completed, all training and shadowing requirements have been met, and the staff file signed off by the Registered Manager
- To be part of the “on-call” rota to ensure that emergency support is provided as and when required – emergency support is provided on a 24 hour basis.
Suitability of Staffing
- To match appropriately skilled and experienced care workers to meet the needs of service users, taking into account personal preferences and ensuring continuity of care worker(s)
- To ensure that care worker personnel and electronic files are kept up to date and to keep the Registered Manager informed of all upcoming document and training expiry dates for care workers.
- To liaise with and provide support to Field Care Supervisors.
- To attend supervision, annual appraisals and team meetings with the Registered Manager and use this to inform your Personal Development Plan.
- To perform any other lesser or comparable duties commensurate with the nature and level of the post as and when required.
Quality and Management
- To undertake regular telephone surveys for all service users, informing the Registered Manager of any feedback and of the actions you have taken to rectify any concerns or issues raised.
- To prepare reports as required by the Registered Manager.
- To ensure the Company’s Complaints Policy and Procedures are followed when dealing with any concerns or complaints raised by service users or their carers.
- To keep legible, accurate and detailed records in line with company policy and regulatory requirements.
- To understand and comply with both Company and legislative requirements regarding confidentiality and data protection.
- To attend staff meetings, as required, for the dissemination of information about the service, peer support and exchange of ideas.
Deputy Manager
To ensure the effective everyday care of service users, monitoring and maintaining their physical and mental well being and providing a safe and caring environment that will enable users to maintain a good quality of life.
To efficiently manage and run the service in the absence of the Registered Manager, ensuring that it is run in line with the companie’s policies and procedures.
To oversee and supervise Senior Care Workers, Higher Care Workers and Domestic - Care Workers as appropriate.
- To ensure that all users, visitors and other stakeholders have the service information packs in suitable formats about the Company and the service provision including; contact details, the Care Service Guide and Location details, any applicable costs, Terms and Conditions of business, Safeguarding and complaints processes.
- To ensure that all users understand the care and treatment choices that are available to them and to know the arrangements in place for obtaining and acting in accordance with the consent of the residents.
- To understand the requirements of the Mental Capacity Act 2005 for those service users unable to provide informed consent
- To positively promote the service users’ right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
- Recognise the responsibilities of all staff to make new service users and new staff welcome and to help familiarise them to the Home.
- To assist service users with health and social care needs in accordance with their individual care plans.
- To assist with assessments and reviews of service users’ care and contribute to the written plan of care to ensure it meets their individual needs, their safety and their welfare.
- To work within the company’s systems for ensuring service users have sufficient nutrition and hydration for their individual needs.
- To communicate any changes in service users’ health and wellbeing, including both verbal communication to the person in charge of the service user and other health professionals where required and in writing in the service users’ care records.
Administrator
Main Function of the job:
- To maintain administrative and financial services in accordance with current best practice
- To provide administrative and financial services in accordance with best practice.
Management of the organisation
- Develop effective working relationship with the other employees within The Agency
- Support an open, positive and inclusive management culture
- Participate in the development of the Agency’s policies
- Participate in the evaluation of The Agency against agreed organisational goals, business and quality objectives
- Work to establish effective employer- employee relationship
- Participate in the maintenance of The Agency’s management information system
- Assist in the formulation and implementation of administrative and financial policies and procedures
- Assist the implementation and maintenance of the standards required by legislation related to the registration of the Agency
- Act within The Agency’s budget based on The Agency’s objectives and within the projected revenue
- Work in a cost effective manner
- Be involved in the implementation and maintenance of the Agency’s quality assurance programme
- Assist in the design and administration of an evaluation of the administrative and financial service provision
- Assist in the design and administration of an evaluation of the administrative and financial service provision
- Systematically solve day to day problematical issues which arise
Management if Administration Services
- Assist the development of the philosophy, goals and objectives for the administrative and financial practice
- Assist the assessment of the effectiveness of administrative and financial implementation and delivery
- Implement action to meet and maintain administrative and financial standards
- Ensure that Service users rights are protected
- Encourage a model of self-care and service user rehabilitation
- Evaluate standards of administrative and financial competence